A compliance audit checks factors that impact your premium – including your experience mod factor. We can help you optimize your mod [More]

In our experience, errors and overcharges occur a high percentage of the time, and can cost you a lot of money. [More]

• We audit the insurance carrier’s compliance with state rules regarding premium calculation, such as (but not limited to):
  • Correct application of experience modification factor
  • Correct application of miscellaneous debits and credits
• We will evaluate the accuracy of the experience modification factor by analyzing the carrier’s compliance with state rules regarding reporting of unit statistical data such as claims and payroll information.

Payment for Services Options:

• 50/50 Strictly Shared Savings Agreement
  • Client provides policy data readily available for the audit
  • Synergetic Solutions makes a reasonable attempt to obtain the remaining data for the audit
• Hourly fee
• Flat Fee

Policy data typically requested from Client:

• Current and past policies (up to 10 years back)
• Final Premium Audit Statements (up to 10 years back)
• Payroll information

Some of our key employees believe that if you understand the founder, you will understand the company. Consequently, they asked me to publish my biographical information. With their request in mind, and in the interest of brevity, I will attempt to draw a parallel between my experience and the audit we provide.

• Five years auditing nuclear power plants and their suppliers.
  During this time, I learned to perform extremely detailed operational audits. As you can imagine, there was no room for error. Many of the operational auditing techniques I learned while in the nuclear field have been incorporated into our current audit.
• Ten years developing, negotiating, and administering multi-million dollar contracts.
  As you may know, insurance policies are contracts. In addition to identifying noncompliance with rules that govern your workers’ compensation insurance plan, our audit identifies contract issues. In fact, a high percentage of the overcharges we identify are the result of policy noncompliance. We have identified more than $18,500,000 in overcharges to date.
• Seven years in market research and development.
  While analyzing markets, developing programs, and implementing programs, I learned to match a product or service to a company having a need. We are a target marketing firm, and we are very good at identifying those companies that have the greatest need for our service.
• Fourteen years as President and CEO of Synergetic Solutions, Inc.
  In the early years of Synergetic Solutions, we hired people with extensive insurance industry experience. They had a list of professional certifications as long as your arm but it was difficult to train them as compliance auditors. They were good people, and I have little doubt they were great in their field, but they tended to accept what has “always been done.” We are compliance auditors, and in our company, “compliance auditors” may not determine the acceptability of an activity based on “the way it has always been done.” Our determinations are based on the specific “chapter and verse” of the applicable governing laws, rules, regulations, filed plans, and policy. We cannot – and do not – ignore noncompliance regardless of past industry practices.

• My formal education includes:
  • BA from Metropolitan State University (Minneapolis, MN)
  • MBA from University of St, Thomas (St. Paul, MN)

If you have any questions about our service, please contact us at 1-800-758-2941. You are welcome to ask for anyone in management, the auditing department, the sales department, or me.

Executive Staff

Patrick D. Charais, WCP President	Diane Charais Vice President	Savannah Palmquist Director of Support Services & HR
Rita Harris Director of Business Development	Lori Harris Director of Information Technology	Cathy Welage Assistant to the President

Mary Doriott Assistant to the Director of Business Development	Michelle Orthaus Account Manager	Vince Salmela Account Manager
Misty Hill Account Manager	Doug Schultz Account Manager	John Wally Account Manager

Terri Koval, WCP Manager of Auditing	Alicia Voight, WCP Audit Team Manager	Jordan Boyce Audit Team Manager
Katie Harbott, WCP Audit Team Manager	Sharon Mottaz Data Entry Specialist	Missy Mayen Associate Auditor
Amanda Mueller Associate Auditor	Chloe Allen Audit Analyst

Amanda Tessling Support Services Coordinator

Dar Lund Administrative Assistant